TurboTax: I have been a Turbo Tax user for * years. This...

A TurboTax customer review by GetHuman user ~not your concern from November 26th, 2017

Background on ~not your concern's case

GetHuman: ~not your concern - can you tell our other TurboTax customers when your case took place?
~not your concern: Sure. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to TurboTax, and if so, how?
~not your concern: I used the 800-446-8848 number I found for on the GetHuman TurboTax customer phone number page I was on: TurboTax Customer Service Phone Number
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~not your concern a list of common TurboTax problems)
~not your concern: "Payment Arrangement" was why I was trying to call.

~not your concern's review of TurboTax customer service

GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~not your concern: I have been a Turbo Tax user for * years. This will be my last year. I cannot get an answer to my question. A lady came on the phone and when I told her my problem she said she would be right back after trying to find an answer. ** minutes later I hung up. Terrible experience. NEVER AGAIN!
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~not your concern: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~not your concern: I'd give them a five out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~not your concern: For that I would say four out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~not your concern: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~not your concern taken from his TurboTax customer service problem that occurred on November 23rd, 2017.

TurboTax

2.69 of 5 stars | 472 reviews

~not your concern's TurboTax Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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