Complaint for U-Haul

A U-Haul customer review by GetHuman user GetHuman-vas from December 4th, 2017

Background on GetHuman-vas's case

GetHuman: GetHuman-vas - can you tell our other U-Haul customers when your case took place?
GetHuman-vas: Sure. It was afternoon, on November 30th.
GetHuman: Did you reach out to U-Haul, and if so, how?
GetHuman-vas: I used the 800-789-3638 number I found for on the GetHuman U-Haul customer phone number page I was on: U-Haul Customer Service Phone Number
GetHuman: And which of these common U-Haul customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-vas a list of common U-Haul problems)
GetHuman-vas: "Cancel a Booking" was why I was trying to call.

GetHuman-vas's review of U-Haul customer service

GetHuman: So how would you sum up your experience for GetHuman's U-Haul customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-vas: Complaint for U-Haul
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-vas: Hi *This is Srinivas Avula, with contrat no ******** not at all satisfied with your service.*what ever is confirmed at the time of Telephonic Appointment was not same at Truck pick pick up time.* Faced a lot problems physically and financially due to your miscommunication with in your agents.* Who is responsible for this loss, check in to it and need*my money back.*Thank you*Srinivas Avula
GetHuman: Let's quantify your experience contacting U-Haul. On a scale of 1 to 5, how easy is it go get help on a U-Haul problem?
GetHuman-vas: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-vas: I'd give them a one out of five on communication.
GetHuman: And what about U-Haul's ability to quickly and effectively address your problem?
GetHuman-vas: For that I would say two out of five.
GetHuman: And finally- any advice for other U-Haul customers?
GetHuman-vas: Call them early in the day or late. Don't forget any personal or account information you might need for U-Haul to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-vas taken from his U-Haul customer service problem that occurred on November 30th, 2017.

U-Haul

2.33 of 5 stars | 23 reviews

GetHuman-vas's U-Haul Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like U-Haul, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with U-Haul in any way.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!