US Airways: Called to Add Service Animal to my flight and w...

A US Airways customer review by GetHuman user ~Malpal1987 from November 22nd, 2017

Background on ~Malpal1987's case

GetHuman: ~Malpal1987 - can you tell our other US Airways customers when your case took place?
~Malpal1987: Yes I can. It was evening, on November 14th.
GetHuman: Did you reach out to US Airways, and if so, how?
~Malpal1987: I used the 800-222-2377 number I found for on the GetHuman US Airways customer phone number page I was on: US Airways Customer Service Phone Number
GetHuman: And which of these common US Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~Malpal1987 a list of common US Airways problems)
~Malpal1987: "Change flight" was why I was trying to call.

~Malpal1987's review of US Airways customer service

GetHuman: So how would you sum up your experience for GetHuman's US Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Malpal1987: Called to Add Service Animal to my flight and waited on hold for ** minutes before having to hang up due to living my life. Very frustrated. Now on hold again on a different day- thus far for ** minutes, we shall see if they answer.
GetHuman: Let's quantify your experience contacting US Airways. On a scale of 1 to 5, how easy is it go get help on a US Airways problem?
~Malpal1987: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Malpal1987: I'd give them a four out of five on communication.
GetHuman: And what about US Airways's ability to quickly and effectively address your problem?
~Malpal1987: For that I would say five out of five.
GetHuman: And finally- any advice for other US Airways customers?
~Malpal1987: Call them early in the day or late. Don't forget any personal or account information you might need for US Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Malpal1987 taken from his US Airways customer service problem that occurred on November 14th, 2017.

US Airways

1.86 of 5 stars | 287 reviews

~Malpal1987's US Airways Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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