VIZIO: Customer service operator short & borderline ru...

A VIZIO customer review by GetHuman user ~Marketing guy from November 28th, 2017

Background on ~Marketing guy's case

GetHuman: ~Marketing guy - can you tell our other VIZIO customers when your case took place?
~Marketing guy: Yes I can. It was afternoon, on November 25th.
GetHuman: Did you reach out to VIZIO, and if so, how?
~Marketing guy: I used the 888-849-4623 number I found for on the GetHuman VIZIO customer phone number page I was on: VIZIO Customer Service Phone Number
GetHuman: And which of these common VIZIO customer issues best describes the reason you wanted to talk to them?
(Shows ~Marketing guy a list of common VIZIO problems)
~Marketing guy: "Repairs" was why I was trying to call.

~Marketing guy's review of VIZIO customer service

GetHuman: So how would you sum up your experience for GetHuman's VIZIO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Marketing guy: Customer service operator short & borderline rude. Had useful information to give me but issue of USB reader showing hidden files not corrected.
GetHuman: Let's quantify your experience contacting VIZIO. On a scale of 1 to 5, how easy is it go get help on a VIZIO problem?
~Marketing guy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Marketing guy: I'd give them a one out of five on communication.
GetHuman: And what about VIZIO's ability to quickly and effectively address your problem?
~Marketing guy: For that I would say two out of five.
GetHuman: And finally- any advice for other VIZIO customers?
~Marketing guy: Call them early in the day or late. Don't forget any personal or account information you might need for VIZIO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Marketing guy taken from his VIZIO customer service problem that occurred on November 25th, 2017.

VIZIO

3.39 of 5 stars | 159 reviews

~Marketing guy's VIZIO Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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