VRBO: After a long wait the no help was given. I want...

A VRBO customer review by GetHuman user ~Anonymous from Europe from November 18th, 2017

Background on ~Anonymous from Europe's case

GetHuman: ~Anonymous from Europe - can you tell our other VRBO customers when your case took place?
~Anonymous from Europe: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to VRBO, and if so, how?
~Anonymous from Europe: I used the 877-228-3145 number I found for on the GetHuman VRBO customer phone number page I was on: VRBO Customer Service Phone Number
GetHuman: And which of these common VRBO customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous from Europe a list of common VRBO problems)
~Anonymous from Europe: "Loyalty program" was why I was trying to call.

~Anonymous from Europe's review of VRBO customer service

GetHuman: So how would you sum up your experience for GetHuman's VRBO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous from Europe: After a long wait the no help was given. I want to purchase a Platinum service, having at least the indication of the amount paid in Euro, together with that in US$, for billing purposes. The said it was not possible. A very rigid, US-centric company, following their rules with * flexibility and * intl' vision.
GetHuman: Let's quantify your experience contacting VRBO. On a scale of 1 to 5, how easy is it go get help on a VRBO problem?
~Anonymous from Europe: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous from Europe: I'd give them a one out of five on communication.
GetHuman: And what about VRBO's ability to quickly and effectively address your problem?
~Anonymous from Europe: For that I would say one out of five.
GetHuman: And finally- any advice for other VRBO customers?
~Anonymous from Europe: Call them early in the day or late. Don't forget any personal or account information you might need for VRBO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous from Europe taken from his VRBO customer service problem that occurred on November 13th, 2017.

VRBO

2.23 of 5 stars | 79 reviews

~Anonymous from Europe's VRBO Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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