Vanilla Gift Card: There were no options to speak to anyone. There...

A Vanilla Gift Card customer review by GetHuman user GetHuman-114698 from November 14th, 2017

Background on GetHuman-114698's case

GetHuman: GetHuman-114698 - can you tell our other Vanilla Gift Card customers when your case took place?
GetHuman-114698: Yup. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Vanilla Gift Card, and if so, how?
GetHuman-114698: I used the 800-571-1376 number I found for on the GetHuman Vanilla Gift Card customer phone number page I was on: Vanilla Gift Card Customer Service Phone Number
GetHuman: And which of these common Vanilla Gift Card customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-114698 a list of common Vanilla Gift Card problems)
GetHuman-114698: "Setup an account" was why I was trying to call.

GetHuman-114698's review of Vanilla Gift Card customer service

GetHuman: So how would you sum up your experience for GetHuman's Vanilla Gift Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-114698: There were no options to speak to anyone. There were only automated messages to give me info about card balances and FAQs etc. Every time I get one of these gift cards from anyone there is a problem.
GetHuman: Let's quantify your experience contacting Vanilla Gift Card. On a scale of 1 to 5, how easy is it go get help on a Vanilla Gift Card problem?
GetHuman-114698: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-114698: I'd give them a one out of five on communication.
GetHuman: And what about Vanilla Gift Card's ability to quickly and effectively address your problem?
GetHuman-114698: For that I would say two out of five.
GetHuman: And finally- any advice for other Vanilla Gift Card customers?
GetHuman-114698: Call them early in the day or late. Don't forget any personal or account information you might need for Vanilla Gift Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-114698 taken from his Vanilla Gift Card customer service problem that occurred on November 8th, 2017.

Vanilla Gift Card

1.00 of 5 stars | 15 reviews

GetHuman-114698's Vanilla Gift Card Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars

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