Vanilla Visa Card: I have tried to contact your company and no res...

A Vanilla Visa Card customer review by GetHuman user ~Alex Lidster from November 13th, 2017

Background on ~Alex Lidster's case

GetHuman: ~Alex Lidster - can you tell our other Vanilla Visa Card customers when your case took place?
~Alex Lidster: Yes. It was morning, on November 11th.
GetHuman: Did you reach out to Vanilla Visa Card, and if so, how?
~Alex Lidster: I used the 855-686-9513 number I found for on the GetHuman Vanilla Visa Card customer phone number page I was on: Vanilla Visa Card Customer Service Phone Number
GetHuman: And which of these common Vanilla Visa Card customer issues best describes the reason you wanted to talk to them?
(Shows ~Alex Lidster a list of common Vanilla Visa Card problems)
~Alex Lidster: "Account Setup" was why I was trying to call.

~Alex Lidster's review of Vanilla Visa Card customer service

GetHuman: So how would you sum up your experience for GetHuman's Vanilla Visa Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alex Lidster: I have tried to contact your company and no response after waiting a *** hr. I would like to know if there is an amount left on this gift card I got or not!!
GetHuman: Let's quantify your experience contacting Vanilla Visa Card. On a scale of 1 to 5, how easy is it go get help on a Vanilla Visa Card problem?
~Alex Lidster: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alex Lidster: I'd give them a one out of five on communication.
GetHuman: And what about Vanilla Visa Card's ability to quickly and effectively address your problem?
~Alex Lidster: For that I would say two out of five.
GetHuman: And finally- any advice for other Vanilla Visa Card customers?
~Alex Lidster: Call them early in the day or late. Don't forget any personal or account information you might need for Vanilla Visa Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alex Lidster taken from his Vanilla Visa Card customer service problem that occurred on November 11th, 2017.

Vanilla Visa Card

1.90 of 5 stars | 120 reviews

~Alex Lidster's Vanilla Visa Card Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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