Verizon Repair: I did all the tests and I can't tell them that...

A Verizon Repair customer review by GetHuman user ~nsdtr from November 18th, 2017

Background on ~nsdtr's case

GetHuman: ~nsdtr - can you tell our other Verizon Repair customers when your case took place?
~nsdtr: Yes. It was evening, on November 16th.
GetHuman: Did you reach out to Verizon Repair, and if so, how?
~nsdtr: I used a help page I found on the GetHuman Verizon Repair customer service contact info page: Contact Verizon Repair Customer Service
GetHuman: And which of these common Verizon Repair customer issues best describes the reason you wanted to talk to them?
(Shows ~nsdtr a list of common Verizon Repair problems)
~nsdtr: "Technical support" was why I was trying to contact.

~nsdtr's review of Verizon Repair customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon Repair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nsdtr: I did all the tests and I can't tell them that the problem still exists without calling in a second time to start the process again and I can't get out to get a live body to talk to!!!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting Verizon Repair. On a scale of 1 to 5, how easy is it go get help on a Verizon Repair problem?
~nsdtr: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nsdtr: I'd give them a one out of five on communication.
GetHuman: And what about Verizon Repair's ability to quickly and effectively address your problem?
~nsdtr: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon Repair customers?
~nsdtr: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon Repair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nsdtr taken from his Verizon Repair customer service problem that occurred on November 16th, 2017.

Verizon Repair

2.43 of 5 stars | 130 reviews

~nsdtr's Verizon Repair Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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