never got threw ****** Verizon lied to me on th...

A Verizon customer review by GetHuman user ~rich smith from November 26th, 2017

Background on ~rich smith's case

GetHuman: ~rich smith - can you tell our other Verizon customers when your case took place?
~rich smith: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Verizon, and if so, how?
~rich smith: I used the 800-837-4966 number I found for on the GetHuman Verizon customer phone number page I was on: Verizon Customer Service Phone Number
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~rich smith a list of common Verizon problems)
~rich smith: "Refund a Charge" was why I was trying to call.

~rich smith's review of Verizon customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rich smith: never got threw ****** Verizon lied to me on the web theres no such thing as a **** number to Verizon support...WHY!!!!
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~rich smith: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rich smith: I'd give them a three out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~rich smith: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon customers?
~rich smith: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rich smith taken from his Verizon customer service problem that occurred on November 18th, 2017.

Verizon

3.21 of 5 stars | 445 reviews

~rich smith's Verizon Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Verizon, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Verizon in any way.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!