VitalChek: ** Do Not Use this Company.*** I suggest everyo...

A VitalChek customer review by GetHuman user ~Anonymous from November 23rd, 2017

Background on ~Anonymous's case

GetHuman: ~Anonymous - can you tell our other VitalChek customers when your case took place?
~Anonymous: Sure. It was afternoon, on November 20th.
GetHuman: Did you reach out to VitalChek, and if so, how?
~Anonymous: I used the 800-255-2414 number I found for on the GetHuman VitalChek customer phone number page I was on: VitalChek Customer Service Phone Number
GetHuman: And which of these common VitalChek customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common VitalChek problems)
~Anonymous: "Track an Order" was why I was trying to call.

~Anonymous's review of VitalChek customer service

GetHuman: So how would you sum up your experience for GetHuman's VitalChek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: ** Do Not Use this Company.*** I suggest everyone avoid this company like the plague. *** In small print almost unreadable writing they supposedly charge a non-refundable processing fee of $**.** to look-up records, even if you cancel your order, if you used a credit card and that happens to you then simply dispute the transaction, because their website is designed to trick you and pick your pocket, to get rich off of you and everyone, especially those who can not read small print. *** this company is a SCAM. *** Get your Record by MAIL from the Vital Records in that state that has the record your looking for. *** Mail Order is Cheaper, and usually only costs only about $**.** depending on the State.
GetHuman: Let's quantify your experience contacting VitalChek. On a scale of 1 to 5, how easy is it go get help on a VitalChek problem?
~Anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a five out of five on communication.
GetHuman: And what about VitalChek's ability to quickly and effectively address your problem?
~Anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other VitalChek customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for VitalChek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his VitalChek customer service problem that occurred on November 20th, 2017.

VitalChek

3.14 of 5 stars | 151 reviews

~Anonymous's VitalChek Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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