VitalChek: Office closed for at least the past * days. I'v...

A VitalChek customer review by GetHuman user ~Christine Maxwell from November 14th, 2017

Background on ~Christine Maxwell's case

GetHuman: ~Christine Maxwell - can you tell our other VitalChek customers when your case took place?
~Christine Maxwell: Yeah. It was morning, on November 12th.
GetHuman: Did you reach out to VitalChek, and if so, how?
~Christine Maxwell: I used the 800-255-2414 number I found for on the GetHuman VitalChek customer phone number page I was on: VitalChek Customer Service Phone Number
GetHuman: And which of these common VitalChek customer issues best describes the reason you wanted to talk to them?
(Shows ~Christine Maxwell a list of common VitalChek problems)
~Christine Maxwell: "Update Order" was why I was trying to call.

~Christine Maxwell's review of VitalChek customer service

GetHuman: So how would you sum up your experience for GetHuman's VitalChek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Christine Maxwell: Office closed for at least the past * days. I've waited over a month for my Certified Birth certificate to get a Passport to leave the U.S
GetHuman: Let's quantify your experience contacting VitalChek. On a scale of 1 to 5, how easy is it go get help on a VitalChek problem?
~Christine Maxwell: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Christine Maxwell: I'd give them a five out of five on communication.
GetHuman: And what about VitalChek's ability to quickly and effectively address your problem?
~Christine Maxwell: For that I would say five out of five.
GetHuman: And finally- any advice for other VitalChek customers?
~Christine Maxwell: Call them early in the day or late. Don't forget any personal or account information you might need for VitalChek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Christine Maxwell taken from his VitalChek customer service problem that occurred on November 12th, 2017.

VitalChek

3.14 of 5 stars | 151 reviews

~Christine Maxwell's VitalChek Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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