Vodacom: Bad *G Coverage

A Vodacom customer review by GetHuman user GetHuman-eamtech from December 8th, 2017

Background on GetHuman-eamtech's case

GetHuman: GetHuman-eamtech - can you tell our other Vodacom customers when your case took place?
GetHuman-eamtech: Yes. It was afternoon, on November 30th.
GetHuman: Did you reach out to Vodacom, and if so, how?
GetHuman-eamtech: I used the 082111 number I found for on the GetHuman Vodacom customer phone number page I was on: Vodacom Customer Service Phone Number
GetHuman: And which of these common Vodacom customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-eamtech a list of common Vodacom problems)
GetHuman-eamtech: "Update account information" was why I was trying to call.

GetHuman-eamtech's review of Vodacom customer service

GetHuman: So how would you sum up your experience for GetHuman's Vodacom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-eamtech: Bad *G Coverage
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-eamtech: I am a IT technician , installing *G connections and boosters in the former Transkei area.**My last installation ( near Msipi where the new highway is constructed ) , the *G signal show available and strong , but no data*Is coming thru.**I also pickup an MTN signal in the area , It does seem to come from the same tower , *I was therefore forced to put my client on a temporary MTN *G connection.**I similar problem exists near Lusikisiki and Willowvale.***Please advise as this is urgent , I would else need to convert all phones and internet connections to MTN.
GetHuman: Let's quantify your experience contacting Vodacom. On a scale of 1 to 5, how easy is it go get help on a Vodacom problem?
GetHuman-eamtech: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-eamtech: I'd give them a four out of five on communication.
GetHuman: And what about Vodacom's ability to quickly and effectively address your problem?
GetHuman-eamtech: For that I would say one out of five.
GetHuman: And finally- any advice for other Vodacom customers?
GetHuman-eamtech: Call them early in the day or late. Don't forget any personal or account information you might need for Vodacom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-eamtech taken from his Vodacom customer service problem that occurred on November 30th, 2017.

Vodacom

1.30 of 5 stars | 53 reviews

GetHuman-eamtech's Vodacom Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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