WageWorks: Did not receive my transit pass for the month...

A WageWorks customer review by GetHuman user ~frusteratedasallheck from November 8th, 2017

Background on ~frusteratedasallheck's case

GetHuman: ~frusteratedasallheck - can you tell our other WageWorks customers when your case took place?
~frusteratedasallheck: Yeah. It was morning, on November 4th.
GetHuman: Did you reach out to WageWorks, and if so, how?
~frusteratedasallheck: I used the 877-924-3967 number I found for on the GetHuman WageWorks customer phone number page I was on: WageWorks Customer Service Phone Number
GetHuman: And which of these common WageWorks customer issues best describes the reason you wanted to talk to them?
(Shows ~frusteratedasallheck a list of common WageWorks problems)
~frusteratedasallheck: "Coverage question" was why I was trying to call.

~frusteratedasallheck's review of WageWorks customer service

GetHuman: So how would you sum up your experience for GetHuman's WageWorks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frusteratedasallheck: Did not receive my transit pass for the month. Call them to find out whats up, and dude tells me "You have to call within * days of not getting it to send in a form, or you have to (his words) EAT IT for that month. I have not received (well, at least not pertinent to my account) any info from this company about my benefits*etc. Stupid, arcane, bureaucratic..take your pick. Then i spend ** minutes on hold while the guy tells me to email my employer. Soo..what the **** are THEY doing in the mix if its just handled by my employer? AARRRGHH. At least the guy I spoke with was pleasant and empathetic.
GetHuman: Let's quantify your experience contacting WageWorks. On a scale of 1 to 5, how easy is it go get help on a WageWorks problem?
~frusteratedasallheck: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frusteratedasallheck: I'd give them a five out of five on communication.
GetHuman: And what about WageWorks's ability to quickly and effectively address your problem?
~frusteratedasallheck: For that I would say one out of five.
GetHuman: And finally- any advice for other WageWorks customers?
~frusteratedasallheck: Call them early in the day or late. Don't forget any personal or account information you might need for WageWorks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frusteratedasallheck taken from his WageWorks customer service problem that occurred on November 4th, 2017.

WageWorks

2.44 of 5 stars | 90 reviews

~frusteratedasallheck's WageWorks Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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