Wells Fargo: I waited that long, said I wanted to cancel my...

A Wells Fargo customer review by GetHuman user ~fds from November 5th, 2017

Background on ~fds's case

GetHuman: ~fds - can you tell our other Wells Fargo customers when your case took place?
~fds: Yup. It was evening, on October 31st.
GetHuman: Did you reach out to Wells Fargo, and if so, how?
~fds: I used the 800-869-3557 number I found for on the GetHuman Wells Fargo customer phone number page I was on: Wells Fargo Customer Service Phone Number
GetHuman: And which of these common Wells Fargo customer issues best describes the reason you wanted to talk to them?
(Shows ~fds a list of common Wells Fargo problems)
~fds: "Account Access" was why I was trying to call.

~fds's review of Wells Fargo customer service

GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fds: I waited that long, said I wanted to cancel my loan, she took my info, and hung up on me. No confirmation that I'm not still on track to borrow a $**k student loan from them.
GetHuman: Let's quantify your experience contacting Wells Fargo. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo problem?
~fds: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fds: I'd give them a one out of five on communication.
GetHuman: And what about Wells Fargo's ability to quickly and effectively address your problem?
~fds: For that I would say two out of five.
GetHuman: And finally- any advice for other Wells Fargo customers?
~fds: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fds taken from his Wells Fargo customer service problem that occurred on October 31st, 2017.

Wells Fargo

1.75 of 5 stars | 145 reviews

~fds's Wells Fargo Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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