Windstream: Horrible service. I can't get my modem to stop...

A Windstream customer review by GetHuman user ~Angry costumer from November 6th, 2017

Background on ~Angry costumer's case

GetHuman: ~Angry costumer - can you tell our other Windstream customers when your case took place?
~Angry costumer: Yeah. It was late at night, on November 1st.
GetHuman: Did you reach out to Windstream, and if so, how?
~Angry costumer: I used the 800-347-1991 number I found for on the GetHuman Windstream customer phone number page I was on: Windstream Customer Service Phone Number
GetHuman: And which of these common Windstream customer issues best describes the reason you wanted to talk to them?
(Shows ~Angry costumer a list of common Windstream problems)
~Angry costumer: "Technical Support" was why I was trying to call.

~Angry costumer's review of Windstream customer service

GetHuman: So how would you sum up your experience for GetHuman's Windstream customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angry costumer: Horrible service. I can't get my modem to stop restarting itself every few hours. They tell me to unplug it and wait *-**min and replug. The exact same thing they tell you for every little problem. Horrible Horrible service provider, sadly its the only one that provides it out here, so might as well make due
GetHuman: Let's quantify your experience contacting Windstream. On a scale of 1 to 5, how easy is it go get help on a Windstream problem?
~Angry costumer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angry costumer: I'd give them a two out of five on communication.
GetHuman: And what about Windstream's ability to quickly and effectively address your problem?
~Angry costumer: For that I would say five out of five.
GetHuman: And finally- any advice for other Windstream customers?
~Angry costumer: Call them early in the day or late. Don't forget any personal or account information you might need for Windstream to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angry costumer taken from his Windstream customer service problem that occurred on November 1st, 2017.

Windstream

1.75 of 5 stars | 63 reviews

~Angry costumer's Windstream Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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