Windstream is the worst cable provider ever. My...

A Windstream customer review by GetHuman user ~Dyvinite from November 8th, 2017

Background on ~Dyvinite's case

GetHuman: ~Dyvinite - can you tell our other Windstream customers when your case took place?
~Dyvinite: Yeah. It was morning, on November 6th.
GetHuman: Did you reach out to Windstream, and if so, how?
~Dyvinite: I used the 800-347-1991 number I found for on the GetHuman Windstream customer phone number page I was on: Windstream Customer Service Phone Number
GetHuman: And which of these common Windstream customer issues best describes the reason you wanted to talk to them?
(Shows ~Dyvinite a list of common Windstream problems)
~Dyvinite: "Overcharge/Strange charge" was why I was trying to call.

~Dyvinite's review of Windstream customer service

GetHuman: So how would you sum up your experience for GetHuman's Windstream customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dyvinite: Windstream is the worst cable provider ever. My first appointment was a no show. The tech never showed up and Windstream was unable to locate him. Then I was supposed to get a credit for him not showing up and they didn't do that. I had to call and wait ** minutes to talk with the manager who guaranteed the charge would be credited. Got my bill and nothing was waived. Rude managers that actually hung up on my husband. We have the highest internet which is supposed to be **mpbs and I checked the speed today because it's slow and I have .**mbps out of **mbps! Disconnecting tomorrow!
GetHuman: Let's quantify your experience contacting Windstream. On a scale of 1 to 5, how easy is it go get help on a Windstream problem?
~Dyvinite: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dyvinite: I'd give them a five out of five on communication.
GetHuman: And what about Windstream's ability to quickly and effectively address your problem?
~Dyvinite: For that I would say two out of five.
GetHuman: And finally- any advice for other Windstream customers?
~Dyvinite: Call them early in the day or late. Don't forget any personal or account information you might need for Windstream to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dyvinite taken from his Windstream customer service problem that occurred on November 6th, 2017.

Windstream

1.75 of 5 stars | 63 reviews

~Dyvinite's Windstream Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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