XFX: "Our technical service department is not availa...

A XFX customer review by GetHuman user ~No longer a customer from November 19th, 2017

Background on ~No longer a customer's case

GetHuman: ~No longer a customer - can you tell our other XFX customers when your case took place?
~No longer a customer: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to XFX, and if so, how?
~No longer a customer: I used the 800-880-3225 number I found for on the GetHuman XFX customer phone number page I was on: XFX Customer Service Phone Number
GetHuman: And which of these common XFX customer issues best describes the reason you wanted to talk to them?
(Shows ~No longer a customer a list of common XFX problems)
~No longer a customer: "Returns" was why I was trying to call.

~No longer a customer's review of XFX customer service

GetHuman: So how would you sum up your experience for GetHuman's XFX customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~No longer a customer: "Our technical service department is not available. We expect to return in * hour" - no matter what time I called, same message, during business hours (*AM - *PM PST). Yeah, after *.* weeks of no responses to my ticket online, I get this. XFX is horrible for customer support
GetHuman: Let's quantify your experience contacting XFX. On a scale of 1 to 5, how easy is it go get help on a XFX problem?
~No longer a customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~No longer a customer: I'd give them a four out of five on communication.
GetHuman: And what about XFX's ability to quickly and effectively address your problem?
~No longer a customer: For that I would say five out of five.
GetHuman: And finally- any advice for other XFX customers?
~No longer a customer: Call them early in the day or late. Don't forget any personal or account information you might need for XFX to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~No longer a customer taken from his XFX customer service problem that occurred on November 17th, 2017.

XFX

4.73 of 5 stars | 56 reviews

~No longer a customer's XFX Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like XFX, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with XFX in any way.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!