Yelp: I have never experienced such terrible, frustra...

A Yelp customer review by GetHuman user ~Urban wolf from November 19th, 2017

Background on ~Urban wolf's case

GetHuman: ~Urban wolf - can you tell our other Yelp customers when your case took place?
~Urban wolf: Yup. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Yelp, and if so, how?
~Urban wolf: I used the 877-767-9357 number I found for on the GetHuman Yelp customer phone number page I was on: Yelp Customer Service Phone Number
GetHuman: And which of these common Yelp customer issues best describes the reason you wanted to talk to them?
(Shows ~Urban wolf a list of common Yelp problems)
~Urban wolf: "Remove a Review" was why I was trying to contact.

~Urban wolf's review of Yelp customer service

GetHuman: So how would you sum up your experience for GetHuman's Yelp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Urban wolf: I have never experienced such terrible, frustrating service!!! Can't find any answers to any problems with YELP!!!
GetHuman: Let's quantify your experience contacting Yelp. On a scale of 1 to 5, how easy is it go get help on a Yelp problem?
~Urban wolf: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Urban wolf: I'd give them a one out of five on communication.
GetHuman: And what about Yelp's ability to quickly and effectively address your problem?
~Urban wolf: For that I would say three out of five.
GetHuman: And finally- any advice for other Yelp customers?
~Urban wolf: Call them early in the day or late. Don't forget any personal or account information you might need for Yelp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Urban wolf taken from his Yelp customer service problem that occurred on November 17th, 2017.

Yelp

1.10 of 5 stars | 317 reviews

~Urban wolf's Yelp Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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