Zazzle.com: Hold time takes forever, most of the time I can...

A Zazzle.com customer review by GetHuman user GetHuman-jaysonke from December 2nd, 2017

Background on GetHuman-jaysonke's case

GetHuman: GetHuman-jaysonke - can you tell our other Zazzle.com customers when your case took place?
GetHuman-jaysonke: Sure. It was evening, on November 28th.
GetHuman: Did you reach out to Zazzle.com, and if so, how?
GetHuman-jaysonke: I used a phone number I found on the GetHuman Zazzle.com customer service contact info page: Contact Zazzle.com Customer Service
GetHuman: And which of these common Zazzle.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jaysonke a list of common Zazzle.com problems)
GetHuman-jaysonke: "Change order" was why I was trying to call.

GetHuman-jaysonke's review of Zazzle.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Zazzle.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jaysonke: Hold time takes forever, most of the time I can't even get through even after waiting for ** minutes.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-jaysonke: I call them up and literally listen to ** minutes of your favorite elevator music.
GetHuman: Let's quantify your experience contacting Zazzle.com. On a scale of 1 to 5, how easy is it go get help on a Zazzle.com problem?
GetHuman-jaysonke: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jaysonke: I'd give them a three out of five on communication.
GetHuman: And what about Zazzle.com's ability to quickly and effectively address your problem?
GetHuman-jaysonke: For that I would say four out of five.
GetHuman: And finally- any advice for other Zazzle.com customers?
GetHuman-jaysonke: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Zazzle.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jaysonke taken from his Zazzle.com customer service problem that occurred on November 28th, 2017.

Zazzle.com

2.00 of 5 stars | 28 reviews

GetHuman-jaysonke's Zazzle.com Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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