Zulily: was not able to get through. Lamp came destroy...

A Zulily customer review by GetHuman user ~chestnuthaven from November 16th, 2017

Background on ~chestnuthaven's case

GetHuman: ~chestnuthaven - can you tell our other Zulily customers when your case took place?
~chestnuthaven: Yes I can. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Zulily, and if so, how?
~chestnuthaven: I used the 877-779-5615 number I found for on the GetHuman Zulily customer phone number page I was on: Zulily Customer Service Phone Number
GetHuman: And which of these common Zulily customer issues best describes the reason you wanted to talk to them?
(Shows ~chestnuthaven a list of common Zulily problems)
~chestnuthaven: "Warranty claim" was why I was trying to call.

~chestnuthaven's review of Zulily customer service

GetHuman: So how would you sum up your experience for GetHuman's Zulily customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chestnuthaven: was not able to get through. Lamp came destroyed with little packing in a large box with a lot of room to bounce around.
GetHuman: Let's quantify your experience contacting Zulily. On a scale of 1 to 5, how easy is it go get help on a Zulily problem?
~chestnuthaven: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chestnuthaven: I'd give them a four out of five on communication.
GetHuman: And what about Zulily's ability to quickly and effectively address your problem?
~chestnuthaven: For that I would say three out of five.
GetHuman: And finally- any advice for other Zulily customers?
~chestnuthaven: Call them early in the day or late. Don't forget any personal or account information you might need for Zulily to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chestnuthaven taken from his Zulily customer service problem that occurred on November 7th, 2017.

Zulily

4.07 of 5 stars | 151 reviews

~chestnuthaven's Zulily Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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