Zynga: I was not helped. I am an avid supporter of Zyn...

A Zynga customer review by GetHuman user ~janie from November 17th, 2017

Background on ~janie's case

GetHuman: ~janie - can you tell our other Zynga customers when your case took place?
~janie: Sure. It was evening, on November 10th.
GetHuman: Did you reach out to Zynga, and if so, how?
~janie: I used the 800-762-2530 number I found for on the GetHuman Zynga customer phone number page I was on: Zynga Customer Service Phone Number
GetHuman: And which of these common Zynga customer issues best describes the reason you wanted to talk to them?
(Shows ~janie a list of common Zynga problems)
~janie: "Setup service" was why I was trying to call.

~janie's review of Zynga customer service

GetHuman: So how would you sum up your experience for GetHuman's Zynga customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~janie: I was not helped. I am an avid supporter of Zynga. I spend a lot of money here and if someone doesn't call me back, I will keep my $*K plus I spend monthly. I am fed up with being cheated and you do nothing about it. Please call me as soon as possible on my cell. It is in your records. Thanks.
GetHuman: Let's quantify your experience contacting Zynga. On a scale of 1 to 5, how easy is it go get help on a Zynga problem?
~janie: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~janie: I'd give them a one out of five on communication.
GetHuman: And what about Zynga's ability to quickly and effectively address your problem?
~janie: For that I would say four out of five.
GetHuman: And finally- any advice for other Zynga customers?
~janie: Call them early in the day or late. Don't forget any personal or account information you might need for Zynga to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~janie taken from his Zynga customer service problem that occurred on November 10th, 2017.

Zynga

1.81 of 5 stars | 220 reviews

~janie's Zynga Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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