Zynga provides a wide customer base, Within thi...

A Zynga customer review by GetHuman user ~Disappointed Customer from November 28th, 2017

Background on ~Disappointed Customer's case

GetHuman: ~Disappointed Customer - can you tell our other Zynga customers when your case took place?
~Disappointed Customer: Yes I can. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Zynga, and if so, how?
~Disappointed Customer: I used the 800-762-2530 number I found for on the GetHuman Zynga customer phone number page I was on: Zynga Customer Service Phone Number
GetHuman: And which of these common Zynga customer issues best describes the reason you wanted to talk to them?
(Shows ~Disappointed Customer a list of common Zynga problems)
~Disappointed Customer: "Recover Account" was why I was trying to call.

~Disappointed Customer's review of Zynga customer service

GetHuman: So how would you sum up your experience for GetHuman's Zynga customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disappointed Customer: Zynga provides a wide customer base, Within this base customers will have al sorts of problems... Unfortunately Zynga like the remainder of businesses these days DO NOT CARE about their very customers who pay and play these games. It's Unfortunate that Zynga cannot support and take care of the very customers who have placed their business... successful. SAD!!
GetHuman: Let's quantify your experience contacting Zynga. On a scale of 1 to 5, how easy is it go get help on a Zynga problem?
~Disappointed Customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disappointed Customer: I'd give them a two out of five on communication.
GetHuman: And what about Zynga's ability to quickly and effectively address your problem?
~Disappointed Customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Zynga customers?
~Disappointed Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Zynga to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disappointed Customer taken from his Zynga customer service problem that occurred on November 23rd, 2017.

Zynga

1.81 of 5 stars | 220 reviews

~Disappointed Customer's Zynga Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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