eTrade: Great Service. Friendly rep. Gave us all the in...

A eTrade customer review by GetHuman user ~geoffhuman from October 29th, 2017

Background on ~geoffhuman's case

GetHuman: ~geoffhuman - can you tell our other eTrade customers when your case took place?
~geoffhuman: Yeah. It was middle of the night, on October 23rd.
GetHuman: Did you reach out to eTrade, and if so, how?
~geoffhuman: I used the 800-387-2331 number I found for on the GetHuman eTrade customer phone number page I was on: eTrade Customer Service Phone Number
GetHuman: And which of these common eTrade customer issues best describes the reason you wanted to talk to them?
(Shows ~geoffhuman a list of common eTrade problems)
~geoffhuman: "Get financial advice" was why I was trying to call.

~geoffhuman's review of eTrade customer service

GetHuman: So how would you sum up your experience for GetHuman's eTrade customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~geoffhuman: Great Service. Friendly rep. Gave us all the information we needed, and helped make the process a lot less confusing. Thanks e*Trade!
GetHuman: Let's quantify your experience contacting eTrade. On a scale of 1 to 5, how easy is it go get help on a eTrade problem?
~geoffhuman: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~geoffhuman: I'd give them a five out of five on communication.
GetHuman: And what about eTrade's ability to quickly and effectively address your problem?
~geoffhuman: For that I would say three out of five.
GetHuman: And finally- any advice for other eTrade customers?
~geoffhuman: Call them early in the day or late. Don't forget any personal or account information you might need for eTrade to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~geoffhuman taken from his eTrade customer service problem that occurred on October 23rd, 2017.

eTrade

5.00 of 5 stars | 13 reviews

~geoffhuman's eTrade Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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