netTALK: if you can wait * hours to talk to a technician...

A netTALK customer review by GetHuman user ~welldawg from November 16th, 2017

Background on ~welldawg's case

GetHuman: ~welldawg - can you tell our other netTALK customers when your case took place?
~welldawg: Yup. It was middle of the night, on November 9th.
GetHuman: Did you reach out to netTALK, and if so, how?
~welldawg: I used the 866-967-1063 number I found for on the GetHuman netTALK customer phone number page I was on: netTALK Customer Service Phone Number
GetHuman: And which of these common netTALK customer issues best describes the reason you wanted to talk to them?
(Shows ~welldawg a list of common netTALK problems)
~welldawg: "Service problem" was why I was trying to call.

~welldawg's review of netTALK customer service

GetHuman: So how would you sum up your experience for GetHuman's netTALK customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~welldawg: if you can wait * hours to talk to a technician, the person was knowledgeable and was able to solve my problems. I don't understand how a company that has such poor customer response time can stay in business. If I hadn't already ported my phone number I would have taken my duo back to walmart and cancelled my service. It is up and running now so I am happy now.Based on my experience I would be reluctant to recommend net talk to anyone. Apparently nettalk equipment and routers a history of not working well together. Apparently there are fixes, but expect huge waits for customer service to answer the phone.
GetHuman: Let's quantify your experience contacting netTALK. On a scale of 1 to 5, how easy is it go get help on a netTALK problem?
~welldawg: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~welldawg: I'd give them a one out of five on communication.
GetHuman: And what about netTALK's ability to quickly and effectively address your problem?
~welldawg: For that I would say one out of five.
GetHuman: And finally- any advice for other netTALK customers?
~welldawg: Call them early in the day or late. Don't forget any personal or account information you might need for netTALK to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~welldawg taken from his netTALK customer service problem that occurred on November 9th, 2017.

netTALK

1.15 of 5 stars | 80 reviews

~welldawg's netTALK Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like netTALK, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with netTALK in any way.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!