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Recent Amtrak Complaints 1 - 15 of 47

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 by richard - from 10 days ago

Phone breaking up. agent rude and confrontational, i hung up. (Spam word completely indecipherable the first time.) Read full review ›
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 by Former Amtrak Customer - from 12 days ago

Called to ask about getting a discount - a fare that is normally $15 somehow skyrocketed to $39. Talked with Elizabeth, who cut me off and Read full review ›
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 by Anonymous - from 13 days ago

Tried to argue the problem, even though he wasn't involved (had issue at station) and had no prior knowledge. He then promised someone would Read full review ›
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 by Anonymous - from 1 mo ago

Was told to call to get update on friend in crash. Operator seemed not interest and said she could not helpo Read full review ›
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 by Anonymous - from 1 mo ago

my checked bag was left at the station of departure, I filled out claim, next day, strange story about how the bag was now on Amtrak buses t Read full review ›
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 by Anonymous - from 1 mo ago

Amtrak had lost my checked bag, I was unable to get ahold of a person at Customer Relations~~waited 40 min & hung up. When my bag finally ar Read full review ›
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 by Mitzie - from 3 mos ago

Spent hrs getting either a "all agents are busy". being disconnected by phone voice, or no response AT ALL. And you want customer loyalty? Read full review ›
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 by Anonymous - from 3 mos ago

Endless wait for no useful information Read full review ›
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 by Anonymous - from 3 mos ago

Could not talk to a live person, could not get questions answered, driving Read full review ›
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 by Anonymous - from 5 mos ago

Answered my question, but was ambiguous about it. "Up to the conductor's decision" isn't a solid answer. Read full review ›
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 by Anonymous - from 6 mos ago

agent was not helpful, rude, and refused to transfer me to a manager. Furthermore there is no direct dial to customer relations. Very frustr Read full review ›
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 by Anonymous - from 6 mos ago

i have my son with me. here in a trainstation FAR from my destination, missing my fam.holiday event. because of a bus driver. "Hope" at the Read full review ›
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 by Roman - from 7 mos ago

Customer service sucks when it comes to helping Guest Reward Members. I was charged $84 to MOVE from Bus Class to Coach because I made a mis Read full review ›
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 by Mary - from 10 mos ago

in New Haven Conn train was delayed 2hrs 45min, during which there were several miscommuncations.Was told to call customer "relations" for a Read full review ›
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 by carol - from 10 mos ago

Your employee Rosa Marie at the Santa Barbara customer service office am shifting was rude and had no compassion. I am a 62 year old disable Read full review ›
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