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Recent Amtrak Complaints 1 - 15 of 47

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 by Anonymous - from 13 days ago

Was told to call to get update on friend in crash. Operator seemed not interest and said she could not helpo Read full review ›
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 by Anonymous - from 13 days ago

my checked bag was left at the station of departure, I filled out claim, next day, strange story about how the bag was now on Amtrak buses t Read full review ›
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 by Anonymous - from 13 days ago

Amtrak had lost my checked bag, I was unable to get ahold of a person at Customer Relations~~waited 40 min & hung up. When my bag finally ar Read full review ›
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 by Mitzie - from 1 mo ago

Spent hrs getting either a "all agents are busy". being disconnected by phone voice, or no response AT ALL. And you want customer loyalty? Read full review ›
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 by Anonymous - from 2 mos ago

Endless wait for no useful information Read full review ›
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 by Anonymous - from 2 mos ago

Could not talk to a live person, could not get questions answered, driving Read full review ›
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 by Anonymous - from 3 mos ago

Answered my question, but was ambiguous about it. "Up to the conductor's decision" isn't a solid answer. Read full review ›
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 by Anonymous - from 4 mos ago

agent was not helpful, rude, and refused to transfer me to a manager. Furthermore there is no direct dial to customer relations. Very frustr Read full review ›
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 by Anonymous - from 5 mos ago

i have my son with me. here in a trainstation FAR from my destination, missing my fam.holiday event. because of a bus driver. "Hope" at the Read full review ›
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 by Roman - from 6 mos ago

Customer service sucks when it comes to helping Guest Reward Members. I was charged $84 to MOVE from Bus Class to Coach because I made a mis Read full review ›
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 by Mary - from 8 mos ago

in New Haven Conn train was delayed 2hrs 45min, during which there were several miscommuncations.Was told to call customer "relations" for a Read full review ›
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 by carol - from 9 mos ago

Your employee Rosa Marie at the Santa Barbara customer service office am shifting was rude and had no compassion. I am a 62 year old disable Read full review ›
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 by Anonymous - from 9 mos ago

Customer service, not relations. Worst hold music of my life. Read full review ›
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 by tommy - from 9 mos ago

They held my family hostage for over three hours today from Washington DC to Wilson. A trip that was supposed to take 3 /12 hours took 6 1/2 Read full review ›
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 by Sandra C Browne - from 10 mos ago

The trip advertised on the web showed a modern train with handicapped quarters. The track from Chicago to L.A. lurched back and forth so se Read full review ›
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