FreedomPop Complaints

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Recent FreedomPop Complaints 1 - 15 of 139

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 by freedompopsux - from 1 day ago

On hold for 1.5 hours talked to a rep, was told my device needed to be replaced and another tech would have to call me for that. Read full review ›
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 by santiba - from 3 days ago

Several times during my 21-minute wait, I was directed by the voice of to press 6 to leave a message for callback...at least 5 times...but t Read full review ›
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 by Lars - from 5 days ago

trying to return my phone, phone doesnt work, stayed on the line for 37 min. service tech came on and said i cant hear you, i will give you Read full review ›
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 by Anonymous - from 5 days ago

I waited on hold for an hour before the IVR dumped me to voicemail--which I could have done at the beginning without the hour wait. Read full review ›
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 by santamonica811 - from 5 days ago

Staff is friendly, but without the technical knowledge to help. On two separate calls, I was told that the would escalate the issue (ie, se Read full review ›
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 by TyrannyPop - from 8 days ago

Try to cancel your account, even turn off auto-pay, you will still be billed. Then sit there on hold for 60+ minutes to try to get your mone Read full review ›
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 by Broo - from 10 days ago

useless support; first response 'reset router to defaults'. likely script reader in India with zero idea of what is going on. Read full review ›
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 by lexs - from 11 days ago

I ordered a phone on 8/25 using the free trial for 30 days. Its 9/8 I have not received my phone yet and I have 16 days left on a trial that Read full review ›
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 by Anonymous - from 17 days ago

The activation department is pretty good about getting back to you, but abandon hope when they send you to tech support. Read full review ›
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 by prnsrv - from 18 days ago

No one ever answered. Account never activated. yet they keep billing me for their FREE account!! even doubled billed one month 9.99 BAD BAD Read full review ›
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 by Anonymous - from 23 days ago

Worst customer service ever Read full review ›
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 by Anonymous - from 23 days ago

Never got through, just waiting on hold on all numbers and all extensions. Read full review ›
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 by anonymous - from 25 days ago

I waited 43 minutes and finally hung up. Account was suspended due to credit card expiration. They could have contacted me by email, don't Read full review ›
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 by Edword - from 26 days ago

waited an hour exactly and then forced me to leave a VM for a call back within 24-48hrs. Read full review ›
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 by Anonymus - from 28 days ago

Had to wait for 32 mins still no one came on the phone, and phone got disconnected on its own.! oh!! Read full review ›
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