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Recent UMR Complaints 1 - 1 of 1

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 by Anonymous - from 8 days ago

Good luck if you want to talk to a human being. You have to jump through a few flaming hoops with the automated machine, then request a fax Read full review ›
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 by Dissappointed - from 2 mos ago

Was trying to get an eob for a pt and had gotten on previously perfectly fine and had it faxed over then when i want another dos it tells me Read full review ›
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 by Anonymous - from 2 mos ago

Was transferred several times back and forward, and the representatives do not give you a chance to speak. Eager to pass you off to someone Read full review ›
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 by CHICKLUVSSPORTS - from 2 mos ago

CAN'T REACH ANYONE!!! THE FAX DID NOT HAVE THE INFO I NEEDED. SHOULD NOT BE THIS HARD TO VERIFY BENEFITS ON A PT'. THE ONLY RESOLUTION I CAM Read full review ›
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 by Anonymous - from 3 mos ago

wait time is horrible, avr system gives no option for customer rep. most reps are not english speaking, and very hard to understand, and the Read full review ›
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 by Anonymous - from 3 mos ago

Customer service and wait time is horrible..Not fair to wait this long to verify benefits... Read full review ›
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 by Anonymous - from 4 mos ago

I'm calling from a dr office and for you patients out there, you are NOT GETTING YOU MONEYS WORTH. Read full review ›
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 by ANGRYPROVIDER - from 4 mos ago

Absolutely the worst. There is no human available even when you know the benefits fax ISNT WHAT YOU NEED Read full review ›
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 by BITTERPROVIDER - from 4 mos ago

THEY ARE LITERALLY THE WORST PEOPLE TO TALK TO EVER. I called from a providers office needing to complete a prior auth ASAP after finally ge Read full review ›
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 by Anonymous - from 7 mos ago

Called 5 times, did not receive fax could not get a human for 40 min then they hung up! Infuriating!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Read full review ›
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 by Anonymous - from 7 mos ago

This is the second review box I've been asked to fill out. I've been on hold for @ 100 minutes on the phone number listed on my EOB, the In Read full review ›
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 by Anonymous - from 7 mos ago

I tried the 1-888 number on my EOB, and was on the phone on hold for 90 minutes. Then I tried the web phone and was only then told that off Read full review ›
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 by Anonymous - from 10 mos ago

I called the # on the back of the card to check the ID# to see if it was termianted or not and if so get a date. Instead I get a machine tha Read full review ›
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 by dancing bananas - from 10 mos ago

they wouldnt let me order my damn tacos Read full review ›
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 by Bobcat - from 10 mos ago

Not very nice people. I work for a company and we go through UMR and when I called for the 4th time about the same thing and got this girl 2 Read full review ›
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