ABCMouse: Pressed "*" came right to an agent!
A ABCMouse customer review by GetHuman user ~Sweetface 82 from November 23rd, 2017
Background on ~Sweetface 82's case
GetHuman: ~Sweetface 82 - can you tell our other ABCMouse customers when your case took place?
~Sweetface 82: Yes I can. It was evening, on November 19th.
GetHuman: Did you reach out to ABCMouse, and if so, how?
GetHuman: And which of these common ABCMouse customer issues best describes the reason you wanted to talk to them?
(Shows ~Sweetface 82 a list of common ABCMouse problems)
~Sweetface 82: "Account Access" was why I was trying to call.
~Sweetface 82's review of ABCMouse customer service
GetHuman: So how would you sum up your experience for GetHuman's ABCMouse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sweetface 82: Pressed "*" came right to an agent!
GetHuman: Let's quantify your experience contacting ABCMouse. On a scale of 1 to 5, how easy is it go get help on a ABCMouse problem?
~Sweetface 82: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sweetface 82: I'd give them a three out of five on communication.
GetHuman: And what about ABCMouse's ability to quickly and effectively address your problem?
~Sweetface 82: For that I would say five out of five.
GetHuman: And finally- any advice for other ABCMouse customers?
~Sweetface 82: Call them early in the day or late. Don't forget any personal or account information you might need for ABCMouse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sweetface 82 taken from his ABCMouse customer service problem that occurred on November 19th, 2017.