ABCMouse: is this a real site I cant get through to nobod...

A ABCMouse customer review by GetHuman user ~Dorsey from November 24th, 2017

Background on ~Dorsey's case

GetHuman: ~Dorsey - can you tell our other ABCMouse customers when your case took place?
~Dorsey: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to ABCMouse, and if so, how?
~Dorsey: I used the 800-633-3331 number I found for on the GetHuman ABCMouse customer phone number page I was on: ABCMouse Customer Service Phone Number
GetHuman: And which of these common ABCMouse customer issues best describes the reason you wanted to talk to them?
(Shows ~Dorsey a list of common ABCMouse problems)
~Dorsey: "Account Access" was why I was trying to call.

~Dorsey's review of ABCMouse customer service

GetHuman: So how would you sum up your experience for GetHuman's ABCMouse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dorsey: is this a real site I cant get through to nobody and all my information from my bank account is logged in and I cant access no activity
GetHuman: Let's quantify your experience contacting ABCMouse. On a scale of 1 to 5, how easy is it go get help on a ABCMouse problem?
~Dorsey: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dorsey: I'd give them a two out of five on communication.
GetHuman: And what about ABCMouse's ability to quickly and effectively address your problem?
~Dorsey: For that I would say three out of five.
GetHuman: And finally- any advice for other ABCMouse customers?
~Dorsey: Call them early in the day or late. Don't forget any personal or account information you might need for ABCMouse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dorsey taken from his ABCMouse customer service problem that occurred on November 18th, 2017.

ABCMouse

2.90 of 5 stars | 104 reviews

~Dorsey's ABCMouse Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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