ACN: no one ever answered , just music on hold
A ACN customer review by GetHuman user ~nellie madison from November 25th, 2017
Background on ~nellie madison's case
GetHuman: ~nellie madison - can you tell our other ACN customers when your case took place?
~nellie madison: Yes I can. It was middle of the night, on November 15th.
GetHuman: Did you reach out to ACN, and if so, how?
GetHuman: And which of these common ACN customer issues best describes the reason you wanted to talk to them?
(Shows ~nellie madison a list of common ACN problems)
~nellie madison: "Lower my bill" was why I was trying to call.
~nellie madison's review of ACN customer service
GetHuman: So how would you sum up your experience for GetHuman's ACN customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nellie madison: no one ever answered , just music on hold
GetHuman: Let's quantify your experience contacting ACN. On a scale of 1 to 5, how easy is it go get help on a ACN problem?
~nellie madison: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nellie madison: I'd give them a one out of five on communication.
GetHuman: And what about ACN's ability to quickly and effectively address your problem?
~nellie madison: For that I would say two out of five.
GetHuman: And finally- any advice for other ACN customers?
~nellie madison: Call them early in the day or late. Don't forget any personal or account information you might need for ACN to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nellie madison taken from his ACN customer service problem that occurred on November 15th, 2017.