ADT: no one is answering ....** minutes is a little...

A ADT customer review by GetHuman user ~h.whoy@comcast.net from November 24th, 2017

Background on ~h.whoy@comcast.net's case

GetHuman: ~h.whoy@comcast.net - can you tell our other ADT customers when your case took place?
~h.whoy@comcast.net: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to ADT, and if so, how?
~h.whoy@comcast.net: I used the 800-280-6946 number I found for on the GetHuman ADT customer phone number page I was on: ADT Customer Service Phone Number
GetHuman: And which of these common ADT customer issues best describes the reason you wanted to talk to them?
(Shows ~h.whoy@comcast.net a list of common ADT problems)
~h.whoy@comcast.net: "Technical support" was why I was trying to call.

~h.whoy@comcast.net's review of ADT customer service

GetHuman: So how would you sum up your experience for GetHuman's ADT customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~h.whoy@comcast.net: no one is answering ....** minutes is a little much ,after all your the one calling me about a low battery, this is my *rd phone call and I have been disconnected the other two times after waiting for aBOUT ** MINUTES.... I HAVE HAD ENOUGH , TIME TO SHOP FOR NEW SERVICE , I HAVE BEEN IN CUSTOMER SERVICE FOR ** YEARS ,NEVER HAVE I TREATED MY CUSTOMERS THIS WAY , SHAME ON YOU ...MAYBE THE ** K CUSTOMERS I SEE A WEEK SHOULD HEAR JUST HOW SERVICABLE YOU REALLY ARE ...
GetHuman: Let's quantify your experience contacting ADT. On a scale of 1 to 5, how easy is it go get help on a ADT problem?
~h.whoy@comcast.net: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~h.whoy@comcast.net: I'd give them a four out of five on communication.
GetHuman: And what about ADT's ability to quickly and effectively address your problem?
~h.whoy@comcast.net: For that I would say one out of five.
GetHuman: And finally- any advice for other ADT customers?
~h.whoy@comcast.net: Call them early in the day or late. Don't forget any personal or account information you might need for ADT to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~h.whoy@comcast.net taken from his ADT customer service problem that occurred on November 16th, 2017.

ADT

1.94 of 5 stars | 89 reviews

~h.whoy@comcast.net's ADT Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like ADT, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with ADT in any way.

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