AFLAC: Because the policy was so long ago the couldn't...
A AFLAC customer review by GetHuman user ~daisy51 from November 21st, 2017
Background on ~daisy51's case
GetHuman: ~daisy51 - can you tell our other AFLAC customers when your case took place?
~daisy51: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to AFLAC, and if so, how?
GetHuman: And which of these common AFLAC customer issues best describes the reason you wanted to talk to them?
(Shows ~daisy51 a list of common AFLAC problems)
~daisy51: "Get insurance" was why I was trying to call.
~daisy51's review of AFLAC customer service
GetHuman: So how would you sum up your experience for GetHuman's AFLAC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~daisy51: Because the policy was so long ago the couldn't find the policy even thou we gave birthday, ss routing number for the bank that you guys have been pulling out of the bank for more than I could figure. going on two months. from the **"s, so I think you should take ad off TV about * days we have been in contact since *-**-**** today is **-**-**** and still no progress, we have talk to at least * people and everyone said yes it was the old policy number we should use BUT NOW NO ONE knows anything about it... HOW Sad..............
GetHuman: Let's quantify your experience contacting AFLAC. On a scale of 1 to 5, how easy is it go get help on a AFLAC problem?
~daisy51: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~daisy51: I'd give them a five out of five on communication.
GetHuman: And what about AFLAC's ability to quickly and effectively address your problem?
~daisy51: For that I would say one out of five.
GetHuman: And finally- any advice for other AFLAC customers?
~daisy51: Call them early in the day or late. Don't forget any personal or account information you might need for AFLAC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~daisy51 taken from his AFLAC customer service problem that occurred on November 17th, 2017.