AFLAC: So VERY poor.pathetic.
A AFLAC customer review by GetHuman user ~Donald Majewski from November 24th, 2017
Background on ~Donald Majewski 's case
GetHuman: ~Donald Majewski - can you tell our other AFLAC customers when your case took place?
~Donald Majewski : Yes I can. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to AFLAC, and if so, how?
GetHuman: And which of these common AFLAC customer issues best describes the reason you wanted to talk to them?
(Shows ~Donald Majewski a list of common AFLAC problems)
~Donald Majewski : "Renew coverage" was why I was trying to call.
~Donald Majewski 's review of AFLAC customer service
GetHuman: So how would you sum up your experience for GetHuman's AFLAC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Donald Majewski : So VERY poor.pathetic.
GetHuman: Let's quantify your experience contacting AFLAC. On a scale of 1 to 5, how easy is it go get help on a AFLAC problem?
~Donald Majewski : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Donald Majewski : I'd give them a five out of five on communication.
GetHuman: And what about AFLAC's ability to quickly and effectively address your problem?
~Donald Majewski : For that I would say one out of five.
GetHuman: And finally- any advice for other AFLAC customers?
~Donald Majewski : Call them early in the day or late. Don't forget any personal or account information you might need for AFLAC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Donald Majewski taken from his AFLAC customer service problem that occurred on November 23rd, 2017.