AT&T Business: This number probably used to work, but now it j...

A AT&T Business customer review by GetHuman user ~Monroe from November 23rd, 2017

Background on ~Monroe's case

GetHuman: ~Monroe - can you tell our other AT&T Business customers when your case took place?
~Monroe: Yes I can. It was late at night, on November 19th.
GetHuman: Did you reach out to AT&T Business, and if so, how?
~Monroe: I used the 800-750-2355 number I found for on the GetHuman AT&T Business customer phone number page I was on: AT&T Business Customer Service Phone Number
GetHuman: And which of these common AT&T Business customer issues best describes the reason you wanted to talk to them?
(Shows ~Monroe a list of common AT&T Business problems)
~Monroe: "Setup service" was why I was trying to call.

~Monroe's review of AT&T Business customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T Business customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Monroe: This number probably used to work, but now it just puts you into a maze of automated selections. I've been dealing with it for five minutes and have not yet gotten any help. It just takes you around in a circle. AT&T has so many repair and service sections now that they don't know what they're doing. And I have a business number!
GetHuman: Let's quantify your experience contacting AT&T Business. On a scale of 1 to 5, how easy is it go get help on a AT&T Business problem?
~Monroe: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Monroe: I'd give them a two out of five on communication.
GetHuman: And what about AT&T Business's ability to quickly and effectively address your problem?
~Monroe: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T Business customers?
~Monroe: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Business to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Monroe taken from his AT&T Business customer service problem that occurred on November 19th, 2017.

AT&T Business

2.69 of 5 stars | 76 reviews

~Monroe's AT&T Business Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AT&T Business, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AT&T Business in any way.

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