AT&T - California: This number is for DSL tech support. I called...
A AT&T - California customer review by GetHuman user GetHuman-20617 from November 16th, 2017
Background on GetHuman-20617's case
GetHuman: GetHuman-20617 - can you tell our other AT&T - California customers when your case took place?
GetHuman-20617: Yeah. It was morning, on November 11th.
GetHuman: Did you reach out to AT&T - California, and if so, how?
GetHuman: And which of these common AT&T - California customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-20617 a list of common AT&T - California problems)
GetHuman-20617: "Technical support" was why I was trying to call.
GetHuman-20617's review of AT&T - California customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T - California customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-20617: This number is for DSL tech support. I called at *:**PM PDT on Friday. They could not help me with cancelling service. Could not transfer me because it was too late (after *PM). Gave me a phone number to call on weekend. Person said hours for this number are *am-*PM M-F. Was told it was the same for weekend as well. I'll find out tomorrow. BTW I tried the **** number and spent ** minutes one day and ** minutes another day on hold. Found out the *nd day that I was probably on hold for part of the time when they were closed (after *PM). After that experience I was shocked to reach a human in under *mins.
GetHuman: Let's quantify your experience contacting AT&T - California. On a scale of 1 to 5, how easy is it go get help on a AT&T - California problem?
GetHuman-20617: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-20617: I'd give them a one out of five on communication.
GetHuman: And what about AT&T - California's ability to quickly and effectively address your problem?
GetHuman-20617: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T - California customers?
GetHuman-20617: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T - California to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-20617 taken from his AT&T - California customer service problem that occurred on November 11th, 2017.