AT&T Go Phone: I'm a bit surprised at just how great the custo...
A AT&T Go Phone customer review by GetHuman user ~Dave&Fly from November 22nd, 2017
Background on ~Dave&Fly's case
GetHuman: ~Dave&Fly - can you tell our other AT&T Go Phone customers when your case took place?
~Dave&Fly: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to AT&T Go Phone, and if so, how?
GetHuman: And which of these common AT&T Go Phone customer issues best describes the reason you wanted to talk to them?
(Shows ~Dave&Fly a list of common AT&T Go Phone problems)
~Dave&Fly: "Technical or service issues" was why I was trying to call.
~Dave&Fly's review of AT&T Go Phone customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Go Phone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dave&Fly: I'm a bit surprised at just how great the customer service was this time. I've had really poor interactions with cs agents lately, no matter the company, and my expectations were low for this call. But the woman who helped me today was very good at her job. She did have a heavy Filipino accent, but she truly tried (and succeeded)in conveying what she meant - She got through to me. She focused solely on understanding what I needed, which goes a long way in and of itself. But then she actually delivered on her exuberant promises.
GetHuman: Let's quantify your experience contacting AT&T Go Phone. On a scale of 1 to 5, how easy is it go get help on a AT&T Go Phone problem?
~Dave&Fly: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dave&Fly: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Go Phone's ability to quickly and effectively address your problem?
~Dave&Fly: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T Go Phone customers?
~Dave&Fly: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Go Phone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dave&Fly taken from his AT&T Go Phone customer service problem that occurred on November 14th, 2017.