AT&T Go Phone: It is stupid that I have to call customer servi...

A AT&T Go Phone customer review by GetHuman user GetHuman-18043 from November 26th, 2017

Background on GetHuman-18043's case

GetHuman: GetHuman-18043 - can you tell our other AT&T Go Phone customers when your case took place?
GetHuman-18043: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to AT&T Go Phone, and if so, how?
GetHuman-18043: I used the 800-901-9878 number I found for on the GetHuman AT&T Go Phone customer phone number page I was on: AT&T Go Phone Customer Service Phone Number
GetHuman: And which of these common AT&T Go Phone customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-18043 a list of common AT&T Go Phone problems)
GetHuman-18043: "Billing issue" was why I was trying to call.

GetHuman-18043's review of AT&T Go Phone customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T Go Phone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-18043: It is stupid that I have to call customer service to pay a **** gophone bill. I am not talking to some **** foreigner. You screwed up a very simple procedure that had been working for years by now requiring that I set up an account with a password. It ain't gonna happen. I used to get online* type the number in* and pay ** like I would do at any of your outlets. Very simple. Now you want make me set up an account and charge me more money and send me garbage emails.
GetHuman: Let's quantify your experience contacting AT&T Go Phone. On a scale of 1 to 5, how easy is it go get help on a AT&T Go Phone problem?
GetHuman-18043: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-18043: I'd give them a two out of five on communication.
GetHuman: And what about AT&T Go Phone's ability to quickly and effectively address your problem?
GetHuman-18043: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T Go Phone customers?
GetHuman-18043: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Go Phone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-18043 taken from his AT&T Go Phone customer service problem that occurred on November 18th, 2017.

AT&T Go Phone

3.29 of 5 stars | 141 reviews

GetHuman-18043's AT&T Go Phone Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AT&T Go Phone, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AT&T Go Phone in any way.

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!