AT&T U-Verse: They were suppose to install my cable and inter...
A AT&T U-Verse customer review by GetHuman user GetHuman-71946 from November 22nd, 2017
Background on GetHuman-71946's case
GetHuman: GetHuman-71946 - can you tell our other AT&T U-Verse customers when your case took place?
GetHuman-71946: Sure. It was afternoon, on November 16th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-71946 a list of common AT&T U-Verse problems)
GetHuman-71946: "Account Access" was why I was trying to call.
GetHuman-71946's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-71946: They were suppose to install my cable and internet service between *-**. No show. I was on hold with the company for over * hours and they could get anyone out until the next day. Which didn't work for me because I would of not been home. They also didn't show up for their maintenance appointment at my brothers house. Waste of time
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
GetHuman-71946: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-71946: I'd give them a four out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
GetHuman-71946: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
GetHuman-71946: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-71946 taken from his AT&T U-Verse customer service problem that occurred on November 16th, 2017.