AT&T Universal Card: Customer Service Agent was polite, but her Cost...

A AT&T Universal Card customer review by GetHuman user ~Mildred from November 25th, 2017

Background on ~Mildred's case

GetHuman: ~Mildred - can you tell our other AT&T Universal Card customers when your case took place?
~Mildred: Yes. It was middle of the night, on November 21st.
GetHuman: Did you reach out to AT&T Universal Card, and if so, how?
~Mildred: I used the 800-423-4343 number I found for on the GetHuman AT&T Universal Card customer phone number page I was on: AT&T Universal Card Customer Service Phone Number
GetHuman: And which of these common AT&T Universal Card customer issues best describes the reason you wanted to talk to them?
(Shows ~Mildred a list of common AT&T Universal Card problems)
~Mildred: "Technical support" was why I was trying to call.

~Mildred's review of AT&T Universal Card customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T Universal Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mildred: Customer Service Agent was polite, but her Costa Rican accent stressed the wrong syllables in English words, making it difficult to understand her.
GetHuman: Let's quantify your experience contacting AT&T Universal Card. On a scale of 1 to 5, how easy is it go get help on a AT&T Universal Card problem?
~Mildred: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mildred: I'd give them a two out of five on communication.
GetHuman: And what about AT&T Universal Card's ability to quickly and effectively address your problem?
~Mildred: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T Universal Card customers?
~Mildred: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Universal Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mildred taken from his AT&T Universal Card customer service problem that occurred on November 21st, 2017.

AT&T Universal Card

4.00 of 5 stars | 7 reviews

~Mildred's AT&T Universal Card Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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