AT&T Universal Card: I don't know what you're doing. I now have * p...
A AT&T Universal Card customer review by GetHuman user ~? from November 11th, 2017
Background on ~?'s case
GetHuman: ~? - can you tell our other AT&T Universal Card customers when your case took place?
~?: Sure. It was evening, on November 1st.
GetHuman: Did you reach out to AT&T Universal Card, and if so, how?
GetHuman: And which of these common AT&T Universal Card customer issues best describes the reason you wanted to talk to them?
(Shows ~? a list of common AT&T Universal Card problems)
~?: "Complaint" was why I was trying to call.
~?'s review of AT&T Universal Card customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Universal Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~?: I don't know what you're doing. I now have * platinum cards with the same number & when I Called I didn't get any satisfactory answer. I also got a second letter in the mail announcing they were changing my card number(I have no idea why)& calling them got no satisfactory answer. In the meantime I activated the cards I received with the same numbers & this took me around ** minutes to do. This card is my only credit card - I have no others. And I'm ** almost ** & cannot deal with these kind of foul-ups as all my phone orders for things are dependent on my master card. Is that clear or not?
GetHuman: Let's quantify your experience contacting AT&T Universal Card. On a scale of 1 to 5, how easy is it go get help on a AT&T Universal Card problem?
~?: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~?: I'd give them a three out of five on communication.
GetHuman: And what about AT&T Universal Card's ability to quickly and effectively address your problem?
~?: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T Universal Card customers?
~?: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Universal Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~? taken from his AT&T Universal Card customer service problem that occurred on November 1st, 2017.