AT&T: Reps are just trying to sell products. I was ri...
A AT&T customer review by GetHuman user ~att sucks from November 21st, 2017
Background on ~att sucks's case
GetHuman: ~att sucks - can you tell our other AT&T customers when your case took place?
~att sucks: Yup. It was middle of the night, on November 12th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~att sucks a list of common AT&T problems)
~att sucks: "Warranty claim" was why I was trying to call.
~att sucks's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~att sucks: Reps are just trying to sell products. I was ripped off by believing that I will get a cheaper service. Nevet get phone service from at&t. Their main concern is to sell customers more products and they just keep lying and lying to sell you products. Never truts at&t reps and never change your plan. You will be ripped of and will se doubled invoices next month If you do so...
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~att sucks: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~att sucks: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~att sucks: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T customers?
~att sucks: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~att sucks taken from his AT&T customer service problem that occurred on November 12th, 2017.