AT&T: Today at *:** PM **I just want to say that you...
A AT&T customer review by GetHuman user GetHuman-343557 from November 23rd, 2017
Background on GetHuman-343557's case
GetHuman: GetHuman-343557 - can you tell our other AT&T customers when your case took place?
GetHuman-343557: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-343557 a list of common AT&T problems)
GetHuman-343557: "Service Outage" was why I was trying to call.
GetHuman-343557's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-343557: Today at *:** PM **I just want to say that your company has the worst customer service...always has in my experience. There really is no excuse for it, but I suppose that your company is so big that it doesn't care much. Not only did I get an email saying they needed "more information" so I had to call back and waste more of my time...but when I did, I was told that I lost the day*time for the installation after I had changed my schedule around for the week to accommodate the original time. The only reason I stay with AT&T is b*c I do not want the headaches of changing my email address if I were to switch to another company. **I imagine many customers are in the same boat...they would switch in a second if not for the above reason. **a very dissatisfied customer
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-343557: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-343557: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-343557: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-343557: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-343557 taken from his AT&T customer service problem that occurred on November 18th, 2017.