Go2Bank: I want to know why I can't even call my card fo...

A Go2Bank customer review by GetHuman user ~Jessica from November 28th, 2017

Background on ~Jessica's case

GetHuman: ~Jessica - can you tell our other Go2Bank customers when your case took place?
~Jessica: Sure. It was afternoon, on November 18th.
GetHuman: Did you reach out to Go2Bank, and if so, how?
~Jessica: I used the 855-459-1334 number I found for on the GetHuman Go2Bank customer phone number page I was on: Go2Bank Customer Service Phone Number
GetHuman: And which of these common Go2Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Jessica a list of common Go2Bank problems)
~Jessica: "Setup an account" was why I was trying to call.

~Jessica's review of Go2Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's Go2Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jessica: I want to know why I can't even call my card for my balance is starting to get really pissed off
GetHuman: Let's quantify your experience contacting Go2Bank. On a scale of 1 to 5, how easy is it go get help on a Go2Bank problem?
~Jessica: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jessica: I'd give them a one out of five on communication.
GetHuman: And what about Go2Bank's ability to quickly and effectively address your problem?
~Jessica: For that I would say one out of five.
GetHuman: And finally- any advice for other Go2Bank customers?
~Jessica: Call them early in the day or late. Don't forget any personal or account information you might need for Go2Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jessica taken from his Go2Bank customer service problem that occurred on November 18th, 2017.

Go2Bank

1.10 of 5 stars | 52 reviews

~Jessica's Go2Bank Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Go2Bank, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Go2Bank in any way.

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