Adidas: It shouldn't take me an hour and a half to orde...

A Adidas customer review by GetHuman user ~baseball from November 18th, 2017

Background on ~baseball's case

GetHuman: ~baseball - can you tell our other Adidas customers when your case took place?
~baseball: Sure. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Adidas, and if so, how?
~baseball: I used the 800-982-9337 number I found for on the GetHuman Adidas customer phone number page I was on: Adidas Customer Service Phone Number
GetHuman: And which of these common Adidas customer issues best describes the reason you wanted to talk to them?
(Shows ~baseball a list of common Adidas problems)
~baseball: "Missing Delivery" was why I was trying to call.

~baseball's review of Adidas customer service

GetHuman: So how would you sum up your experience for GetHuman's Adidas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~baseball: It shouldn't take me an hour and a half to order a pair of pants. Shame on Adidas!
GetHuman: Let's quantify your experience contacting Adidas. On a scale of 1 to 5, how easy is it go get help on a Adidas problem?
~baseball: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~baseball: I'd give them a three out of five on communication.
GetHuman: And what about Adidas's ability to quickly and effectively address your problem?
~baseball: For that I would say one out of five.
GetHuman: And finally- any advice for other Adidas customers?
~baseball: Call them early in the day or late. Don't forget any personal or account information you might need for Adidas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~baseball taken from his Adidas customer service problem that occurred on November 9th, 2017.

Adidas

1.50 of 5 stars | 44 reviews

~baseball's Adidas Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Adidas, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Adidas in any way.

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