Adobe Systems: Adobe support is abysmal. I will never bother...

A Adobe Systems customer review by GetHuman user ~greekbecky from November 25th, 2017

Background on ~greekbecky's case

GetHuman: ~greekbecky - can you tell our other Adobe Systems customers when your case took place?
~greekbecky: Yes I can. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Adobe Systems, and if so, how?
~greekbecky: I used the 800-833-6687 number I found for on the GetHuman Adobe Systems customer phone number page I was on: Adobe Systems Customer Service Phone Number
GetHuman: And which of these common Adobe Systems customer issues best describes the reason you wanted to talk to them?
(Shows ~greekbecky a list of common Adobe Systems problems)
~greekbecky: "Track order" was why I was trying to call.

~greekbecky's review of Adobe Systems customer service

GetHuman: So how would you sum up your experience for GetHuman's Adobe Systems customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~greekbecky: Adobe support is abysmal. I will never bother calling again. The agents simply are unable to communicate with you, they don't listen and we all know level * support's job is to get you off the phone as quickly as possible.
GetHuman: Let's quantify your experience contacting Adobe Systems. On a scale of 1 to 5, how easy is it go get help on a Adobe Systems problem?
~greekbecky: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~greekbecky: I'd give them a three out of five on communication.
GetHuman: And what about Adobe Systems's ability to quickly and effectively address your problem?
~greekbecky: For that I would say four out of five.
GetHuman: And finally- any advice for other Adobe Systems customers?
~greekbecky: Call them early in the day or late. Don't forget any personal or account information you might need for Adobe Systems to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~greekbecky taken from his Adobe Systems customer service problem that occurred on November 22nd, 2017.

Adobe Systems

2.20 of 5 stars | 183 reviews

~greekbecky's Adobe Systems Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Adobe Systems, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Adobe Systems in any way.

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!