Adobe Systems: Was on phone with a person who claimed to be te...
A Adobe Systems customer review by GetHuman user ~Harold Rucker from November 27th, 2017
Background on ~Harold Rucker's case
GetHuman: ~Harold Rucker - can you tell our other Adobe Systems customers when your case took place?
~Harold Rucker: Yeah. It was late at night, on November 24th.
GetHuman: Did you reach out to Adobe Systems, and if so, how?
GetHuman: And which of these common Adobe Systems customer issues best describes the reason you wanted to talk to them?
(Shows ~Harold Rucker a list of common Adobe Systems problems)
~Harold Rucker: "Technical support" was why I was trying to call.
~Harold Rucker's review of Adobe Systems customer service
GetHuman: So how would you sum up your experience for GetHuman's Adobe Systems customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Harold Rucker: Was on phone with a person who claimed to be tech service who would help* then when it was obvious we were getting nowhere he asked me to hold the phone momentarily while he transferred me to a tech person. (Hello!?) That's the last I head from anybody at Adobe.
GetHuman: Let's quantify your experience contacting Adobe Systems. On a scale of 1 to 5, how easy is it go get help on a Adobe Systems problem?
~Harold Rucker: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Harold Rucker: I'd give them a one out of five on communication.
GetHuman: And what about Adobe Systems's ability to quickly and effectively address your problem?
~Harold Rucker: For that I would say one out of five.
GetHuman: And finally- any advice for other Adobe Systems customers?
~Harold Rucker: Call them early in the day or late. Don't forget any personal or account information you might need for Adobe Systems to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Harold Rucker taken from his Adobe Systems customer service problem that occurred on November 24th, 2017.