Aeropostale: Horrible wait and rude people

A Aeropostale customer review by GetHuman user GetHuman-108955 from November 25th, 2017

Background on GetHuman-108955's case

GetHuman: GetHuman-108955 - can you tell our other Aeropostale customers when your case took place?
GetHuman-108955: Yes I can. It was evening, on November 22nd.
GetHuman: Did you reach out to Aeropostale, and if so, how?
GetHuman-108955: I used the 877-289-2376 number I found for on the GetHuman Aeropostale customer phone number page I was on: Aeropostale Customer Service Phone Number
GetHuman: And which of these common Aeropostale customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-108955 a list of common Aeropostale problems)
GetHuman-108955: "Make a purchase" was why I was trying to call.

GetHuman-108955's review of Aeropostale customer service

GetHuman: So how would you sum up your experience for GetHuman's Aeropostale customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-108955: Horrible wait and rude people
GetHuman: Let's quantify your experience contacting Aeropostale. On a scale of 1 to 5, how easy is it go get help on a Aeropostale problem?
GetHuman-108955: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-108955: I'd give them a one out of five on communication.
GetHuman: And what about Aeropostale's ability to quickly and effectively address your problem?
GetHuman-108955: For that I would say two out of five.
GetHuman: And finally- any advice for other Aeropostale customers?
GetHuman-108955: Call them early in the day or late. Don't forget any personal or account information you might need for Aeropostale to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-108955 taken from his Aeropostale customer service problem that occurred on November 22nd, 2017.

Aeropostale

1.50 of 5 stars | 24 reviews

GetHuman-108955's Aeropostale Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Aeropostale, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Aeropostale in any way.

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