Aetna Member Services Customer Reviews

“I said "representative", then I entered my member ID, and then said "representative" again. I was sent quickly to a "concierge" who took goo” Read full review ›

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by Anonymous - from 2 mos ago

“Keep your finger on th 0” Read full review ›

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by J - from 9 mos ago

“Aetna is a nightmare. I had to push 0 repeatedly to speak to a "human" and both times they treated me rudely. Very abrupt and pretend they d” Read full review ›

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by scot - from 1 yr ago

“What the f... is Aetna thinking. For the money I pay them every month, can't they afford to pay a real live person to answer phones. I cur” Read full review ›

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by Anonymous - from 1 yr ago

“This number is the normal member service number and does NOT take you directly to a human. Half the time you call it, they refer you to the” Read full review ›

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by maryjane - from 1 yr ago

“I am the plan admisistrator for a small business that spends over $150K per year for Aetna insurance for a fairly young group at that. I ca” Read full review ›

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by Anonymous - from 1 yr ago

“Was on hold for 30 minutes and then was disconnected....What ever happend to speakiing with a live person? terrible system.” Read full review ›

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by Anonymous - from 2 yrs ago

“very difficult to reach a live person. menus are not friendly, and they obviously do NOT want you to speak with anyone” Read full review ›

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by Sickpatient - from 2 yrs ago

“Voice response software does not recognize vocal inputs. Maze of robotic menu options. Almost impossible to get a human or get help. A night” Read full review ›

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by mr patient - from 2 yrs ago

“Must go through a maze of menu options before speaking to a live person. ” Read full review ›

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by Anonymous - from 2 yrs ago

“It took me 2.5 hours and 9 people in multiple countries to find out the following: (1) how much the dental rider would be for my individual ” Read full review ›

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