Aetna Customer Reviews

“The office is open M-F 8-6, not 24 hrs. Called twice. First answered member questions which took several minutes. Second time bypassed voice” Read full review ›

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by IvCNuB4 - from 5 mos ago

“That email address doesn't work. It gets rejected back as "non-existent"” Read full review ›

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by Anonymous - from 6 mos ago

“was sent to disconnected numbers twice - you think they'd know...” Read full review ›

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by anonymous - from 6 mos ago

“Aetna agent Linda G. Waited on the phone with me and spoke to the hospital about my claim. This is an awesome agent that works for Aetna.” Read full review ›

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by Anonymous - from 1 yr ago

“I never was able to get to the person I was needing. I was directed to 888-247-1023, which is a recording only.” Read full review ›

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by adios aetna - from 1 yr ago

“Problem with coverage surfaced in June of 2010. Wasn't resolved until October. 40 + communications and. The epitome of big business custome” Read full review ›

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by mikiecc - from 1 yr ago

“very slow” Read full review ›

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by Grace - from 1 yr ago

“I work at a busy health care facility. I was checking on a pre certification and the woman I spoke with from Aetna spoke to me VERY unprofes” Read full review ›

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by Anonymous - from 1 yr ago

“Phone experience with Aetna customer support has been good. But resolving a claim has taken 7 months. Customer service does not talk to pr” Read full review ›

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by Anonymous - from 1 yr ago

“REDIRECTED ME TO ANOTHER # BUT IT WENT THROUGH IMMEDIATELY.” Read full review ›

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