aetna has made it impossible to speak with a li...
A Aetna customer review by GetHuman user ~Josie from November 25th, 2017
Background on ~Josie's case
GetHuman: ~Josie - can you tell our other Aetna customers when your case took place?
~Josie: Yeah. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Aetna, and if so, how?
GetHuman: And which of these common Aetna customer issues best describes the reason you wanted to talk to them?
(Shows ~Josie a list of common Aetna problems)
~Josie: "Coverage question" was why I was trying to call.
~Josie's review of Aetna customer service
GetHuman: So how would you sum up your experience for GetHuman's Aetna customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Josie: aetna has made it impossible to speak with a live person
GetHuman: Let's quantify your experience contacting Aetna. On a scale of 1 to 5, how easy is it go get help on a Aetna problem?
~Josie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Josie: I'd give them a four out of five on communication.
GetHuman: And what about Aetna's ability to quickly and effectively address your problem?
~Josie: For that I would say one out of five.
GetHuman: And finally- any advice for other Aetna customers?
~Josie: Call them early in the day or late. Don't forget any personal or account information you might need for Aetna to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Josie taken from his Aetna customer service problem that occurred on November 23rd, 2017.